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Android: open Google Play, tap your profile picture, then Payments & subscriptions, then Subscriptions, choose Lyblac Monthly and tap Cancel subscription.

iPhone: open Settings, tap your name, then Subscriptions, choose Lyblac and tap Cancel Subscription.

Removing the app does not cancel it. You keep the subscription to the end of the month you have paid for.

In Lyblac open Settings and tap Restore purchases. Make sure you are signed in to the same Google Play or Apple account you paid with. If it still does not open, write to us with the date of the purchase.

Lyblac has no accounts, so your cabinet, journal and workings live on the phone where you made them and do not move by themselves. Your subscription comes with you: sign in to the same store account on the new phone and tap Restore purchases. If your phone has a backup that includes app data, your book may come back with it.

Open Settings and tap Erase everything on this phone, or remove the app. We hold nothing else about you. More about your data.

Tell us the name of the item or working and what is wrong, and we will look into it. The pictures are chosen from Wikimedia Commons; the credits name each maker.

Refunds are handled by Google and Apple under their own policies. On Google Play use Order history in your account; on Apple go to reportaproblem.apple.com.